Our Commitment to Your Satisfaction

At Teekani, we strive to provide our customers with a superior shopping experience. In the event that you are not satisfied with your purchase, we offer a comprehensive Returns and Refunds Policy to ensure a smooth and efficient resolution.

Return Eligibility

  • Defective or Damaged Items: In the rare occurrence that you receive a defective or damaged item, kindly contact our customer support team within 30 days of receiving your order. We will promptly arrange for a replacement or issue a full refund.
  • Incorrect Item Received: If you receive an item that differs from your order, please notify us immediately. We will expedite the shipment of the correct item or process a full refund, whichever you prefer.

Initiating a Return

To facilitate a return, please follow these steps:

  1. Contact Information: Email our customer support team at [email protected], referencing your order number and providing details of the item you wish to return.
  2. Return Authorization: A dedicated team member will respond with return instructions and a Return Authorization (RA) number.
  3. Secure Packaging: Carefully package the item for return, ensuring it is secure and includes the RA number prominently displayed.
  4. Return Shipment: Ship the package to the address provided in the return instructions.

Refund Process

Upon receipt of your returned item, our team will conduct a thorough inspection to ensure compliance with our return criteria. If the return is approved, we will promptly process a full refund using your original payment method. Please allow up to 7 business days for the refund to reflect in your account.

Return Exclusions

  • Customized or Personalized Items: Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
  • Sale Items: Return eligibility for sale items may vary. Please refer to the specific product description for details.

Contact Us

Should you have any questions or require further clarification regarding our Returns and Refunds Policy, we encourage you to contact our customer support team at [email protected].

Thank you for choosing Teekani! Your satisfaction is our priority, and we are committed to providing you with a positive and worry-free shopping experience.